by Terri Klass | Apr 26, 2015 | Collaborative Leadership, Empowerment, Leadership Development, Management Development, Problem Solving, Teams
My leadership programs this week were vibrant with great fun, laughter, learning and connecting. The participants were eager to grab some new skills for their leadership toolbox while sharing their knowledge and experiences. As they worked on some of their department...
by Terri Klass | Mar 23, 2015 | Building Trust, Collaborative Leadership, Communication, Empowerment, Influential Leader, Leadership Development, Teams
An energetic but frustrated team leader I worked with recently, had some great ideas but was having a difficult time rallying her troops to see her vision. Her concerns about her team members ranged from: “They are stuck in old routines and patterns.” “They can’t hear...
by Terri Klass | Jan 5, 2015 | Coaching, Communication, Conflict Resolution, Leadership Development, Teams
When my youngest daughter was a toddler, she was very sensitive and would cry to express her needs. I was sometimes at a loss for what she wanted or needed from me, which caused me great frustration. I would try to guess what was bothering her and how I could be of...
by Terri Klass | Dec 8, 2014 | Building Confidence, Coaching, Empowerment, Leadership Development, Mentoring, Teams
Whether we lead a team or collaborate with someone on a project, we can feel frustrated sometimes when we think that people aren’t pulling their weight. We know they have the abilities to contribute as well as the experience and yet they are quiet or slow to present...
by Terri Klass | Nov 3, 2014 | Coaching, Communication, Difficult People, Empowerment, Leadership Development, Manager as Coach, strategic listening, Teams
While presenting a training workshop on Coaching and Difficult Conversations this week, several of the dedicated managers asked an important question: “What if I just ignored the problem and worked around the team member?” It seemed that the managers had a lot of...
by Terri Klass | Sep 29, 2014 | Collaborative Leadership, Communication, Conflict Resolution, Leadership Development, Teams
When my family gets together there are always loud discussions and debates about topics of big concern as well as unimportant nonsense. We are never at a loss for words to share and express, although some of us are more vocal. Opinions and judgments fly around like...
