by Terri Klass | Jul 23, 2017 | Building Trust, Career Development, Influential Leader, Leadership Development, Management Development, Open-Minded, Team Building
When things go wrong in our professional lives it usually ends up revolving around a missed target, confusing message or personality clash. All of these unmet expectations point in the exact same direction- a collision with a workplace or customer relationship. The...
by Terri Klass | Jul 16, 2017 | Empowerment, Generosity, Gifts and Strengths, Leadership Development, Management Development, Open-Minded, Team Building
Labels were part of my upbringing. I say that because in my family each child was given a label to describe their abilities or personality. One of us was the baker and dramatic. One of us was pushy and a guitar player. One of us was an ice skater and not an academic....
by Terri Klass | Jun 18, 2017 | Change Management, Collaborative Leadership, Goal Setting, Influential Leader, Leadership Development, Open-Minded, Problem Solving, Team Building
How does your team look these days? Are team members dragging their feet, awaiting a vacation or a day off? Has the routine and workload gotten the better of everyone? Maybe the direction the team is following doesn’t seem to make a lot a sense or support the overall...
by Terri Klass | Apr 16, 2017 | Collaborative Leadership, Compassion, Influential Leader, Leadership Brand, Leadership Development, Team Building
It’s easy to give up on team members or colleagues when they don’t meet our expectations. When co-workers don’t pull through in the way we thought they would or should, we often become angry or feel let down. We even may become defensive and be ready to go on the...
by Terri Klass | Feb 19, 2017 | Career Development, Compassion, Core Values, Generosity, Influential Leader, Inspire, Leadership Development, Team Building
I have seen all shapes and types of leaders in my workshops. There is never a program I present that I don’t learn something new from a participant. But of all the qualities that contribute to strong and impactful leadership, the one that stands out and makes the...
by Terri Klass | Jan 9, 2017 | Career Development, Gifts and Strengths, Influential Leader, Leadership Development, strategic listening, Team Building
We begin our careers loading up on every technical skill we can. We want to master every part of our job and be comfortable carrying out each task with agility. That’s our goal as we strive to be the best leader we can and add value to our teams. Yet at some point we...
