by Terri Klass | Jun 12, 2016 | Building Trust, Collaborative Leadership, Communication, Leadership Development, strategic listening
I was having a discussion this week with a mother of a recent high school graduate. After congratulating her on her son’s achievement, she turned to me and said: “My son really struggled with his academics, but is really good with people. He is so social and...
by Terri Klass | May 29, 2016 | Appreciation, Building Trust, Collaborative Leadership, Communication, Leadership Development, strategic listening, Team Building
As I watched the Memorial Day Parade in my local community this past weekend, I was taken with the diverse groups who shared their banners and costumes. The marchers had enormous smiles across their faces as they valiantly waved flags and shouted out cheers. The...
by Terri Klass | Apr 10, 2016 | Communication, Empowerment, Leadership Development, Management Development, strategic listening, Team Building
My head was pounding after my morning presentation at a manufacturing firm this past week. I was anticipating the afternoon session with trepidation, wondering how I would present and facilitate with the loud background pounding and whistle-blowing. Although the...
by Terri Klass | Feb 14, 2016 | Building Trust, Influential Leader, Leadership Brand, leadership qualities, Open-Minded, Storytelling, strategic listening
During this stressful primary campaign season in the U.S., candidates are trying to show how their particular leadership strategy is best for the future. Whether we agree with a direction or not, there is always some great lessons to be learned. One of candidates...
by Terri Klass | Jan 10, 2016 | Collaborative Leadership, Leadership Development, leadership qualities, Management Development, strategic listening
At this year’s Consumer Electronics Show, General Motors and Lyft announced that they would be collaborating to build a network of on demand autonomous vehicles that will make getting around more affordable, accessible and enjoyable. Very exciting news for the future...
by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...
