by Terri Klass | Jul 27, 2020 | Core Values, Customer Needs, Leadership Brand, Open-Minded, strategic listening
Our customers, whether internal or external are our lifeline. We depend upon them to keep our businesses and projects alive and high functioning. They are precious to us and leaders must treat them with respect and dignity. The kicker is that sometimes our customers...
by Terri Klass | Jun 14, 2020 | Building Trust, Communication, Leadership Development, Management Development, Open-Minded, strategic listening, Team Building
Many leaders on remote teams are beginning to face challenges in the way we are interacting. Although we are turning out our deliverables in a reasonably successful way, we are having a more difficult time bonding with each other. Zoom calls are a great way to update...
by Terri Klass | Mar 22, 2020 | Customer Needs, Dealing With Crises, Influential Leader, Leadership Development, strategic listening, Teams
During this time of self-isolation and not meeting face-to-face with colleagues and friends we can become reclusive. We can even feel lonely and unmotivated. Many leaders may want to turn inwards and focus on reading and watching endless webinars. Yet a healthier...
by Terri Klass | Feb 9, 2020 | Core Values, Leadership Development, Management Development, Mentoring, strategic listening, Team Building
Organizations often focus their time and resources on developing senior leaders rather than also having a professional development strategy for their new leaders. They think that sending their senior people to conferences, training opportunities or even offering...
by Terri Klass | Jun 23, 2019 | Core Values, Leadership Development, strategic listening, Teams
Leading in an authentic manner doesn’t have the same meaning for each of us because authenticity is one of those words tossed around like a football. For some leaders, being authentic conjures up “touchy-feely” type behavior while other leaders have a tough time...
by Terri Klass | Mar 10, 2019 | Building Trust, Customer Needs, Leadership Development, strategic listening
It was a challenging interaction with a client this week. I have been working with them for years in helping them develop their leadership pipeline and something felt off. Maybe it had to do with their new HR Director or the overwhelming workload that their leaders...
