by Terri Klass | Feb 16, 2015 | Building Trust, Career Development, Influential Leader, Leadership Brand, Leadership Development, leadership qualities, Manager as Coach, Social Intelligence, strategic listening
Have you ever thought about what makes you an influential leader? I’m always on the hunt for insights and clues to why one leader is able to connect with their team and colleagues while another leader has such a challenging time building relationships. How is one...
by Terri Klass | Feb 9, 2015 | Building Confidence, Empowerment, Influential Leader, Leadership Development, leadership qualities, Open-Minded, strategic listening
Managers are frequently asking me how to gain the respect of their teams and bosses. They feel that they have great insights to share but are having a challenging time being recognized. They will inquire: “Why can’t I get my boss to respect my decisions?” “My team...
by Terri Klass | Nov 10, 2014 | Collaborative Leadership, Leadership Development, Problem Solving, strategic listening, Team Building
Working with leaders across many different industries holding many different levels of responsibility, I can honestly say there isn’t a time I don’t add something new to my leadership toolbox. Whether someone shares a technology short cut or a new way to look at...
by Terri Klass | Nov 3, 2014 | Coaching, Communication, Difficult People, Empowerment, Leadership Development, Manager as Coach, strategic listening, Teams
While presenting a training workshop on Coaching and Difficult Conversations this week, several of the dedicated managers asked an important question: “What if I just ignored the problem and worked around the team member?” It seemed that the managers had a lot of...
by Terri Klass | Oct 27, 2014 | Customer Needs, Influential Leader, Leadership Brand, Leadership Development, strategic listening
I was in need of a new mattress, as my old one no longer had any life left. I wasn’t looking forward to going through the agonizing process of learning about the new ones on the market and then selecting a perfect one to last for many years. I knew intuitively that my...
by Terri Klass | Jun 2, 2014 | Communication, Influential Leader, Leadership Development, Storytelling, strategic listening
I met an extraordinary leader this week who shared some powerful lessons he learned while being both a father and a bouncer in a bar. This high-energy young man attended one of my Communication workshops and initially seemed a bit unfocused and outspoken. I remember...
