by Terri Klass | Aug 20, 2017 | Customer Needs, Empowerment, Leadership Development, leadership qualities, Management Development, Negative self-talk, Storytelling
This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error...
by Terri Klass | May 21, 2017 | Communication, Dealing With Crises, Delegation, Empowerment, Leadership Development, Management Development, Storytelling
In one of my leadership programs this past week, I met a very devoted leader who was overwhelmed with her workload. As she shared her story and challenges with us her face and entire body grew tense and rigid. She was visibly upset, shaking her head as she rolled out...
by Terri Klass | May 14, 2017 | Career Development, Creative Leadership, Influential Leader, Inspire, Leadership Development, Management Development, Storytelling
This week I had the opportunity to speak with an extraordinary young leader who shared their passionate journey of how they arrived at their current job and career. The leader began their education and first job in a very artsy industry but ended up in a start-up....
by Terri Klass | Oct 9, 2016 | Communication, Influential Leader, Leadership Brand, Leadership Development, leadership qualities, Self-Promotion, Storytelling
What type of leader do you want to be? If someone were to ask you what your brand of leadership looks like, what would you say? Have you thought about how you reached the point of leading that you are today? Sure we all want to make valuable contributions and feel...
by Terri Klass | Oct 4, 2016 | Appreciation, Building Confidence, Generosity, Gifts and Strengths, Leadership Development, Mentoring, Storytelling
I recently shared with one of my daughters a critical realization about my career. I had learned the bulk of my skills and knowledge from a woman I worked for many years ago. She was an extraordinary boss and more importantly, a talented mentor. I had accepted a...
by Terri Klass | Aug 7, 2016 | Building Trust, Leadership Development, leadership qualities, Storytelling
Whether we lead a team, contribute individually or collaborate with colleagues, our leadership influence depends on how others see us. If we want to grow our career and help others reach their career goals, we need to not only be strong role models but also leaders...
