by Terri Klass | Feb 21, 2021 | Conflict Resolution, Leadership Development, Open-Minded, Problem Solving, strategic listening, Team Building
I knew the team meeting was going to be difficult for some of the members because of the item on the agenda. In the past when this topic came up there was great deal of anger and loud voices chiming in at the same time. Adding to this polarizing issue was conducting...
by Terri Klass | Sep 20, 2020 | Empowerment, Gifts and Strengths, Influential Leader, Leadership Development, Open-Minded
Ruth Bader Ginsburg was a brilliant lawyer and judge who elevated our Supreme Court beyond measure. She was a gifted thinker who was not only visionary in terms of women and human rights, but also was able to persuade others to see her perspectives. Her leadership...
by Terri Klass | Aug 22, 2020 | Career Development, Empowerment, Leadership Development, leadership qualities, Open-Minded
For many leaders, propelling forward these days can be challenging. It’s not that we aren’t eager to perform at a high level and offer the best deliverables to our clients, it’s more about feeling in limbo. Many of us are asking ourselves: “When will this pandemic...
by Terri Klass | Jul 27, 2020 | Core Values, Customer Needs, Leadership Brand, Open-Minded, strategic listening
Our customers, whether internal or external are our lifeline. We depend upon them to keep our businesses and projects alive and high functioning. They are precious to us and leaders must treat them with respect and dignity. The kicker is that sometimes our customers...
by Terri Klass | Jun 14, 2020 | Building Trust, Communication, Leadership Development, Management Development, Open-Minded, strategic listening, Team Building
Many leaders on remote teams are beginning to face challenges in the way we are interacting. Although we are turning out our deliverables in a reasonably successful way, we are having a more difficult time bonding with each other. Zoom calls are a great way to update...
by Terri Klass | Jun 2, 2020 | Communication, Leadership Brand, Leadership Development, Management Development, Open-Minded, Positive Feedback, Supervisory Development
Spending an enormous amount of time inside our homes these past few months have given leaders an opportunity to do some thinking. For some, that reflection may have resulted in looking at team members or assignments with an overly zealous analysis. There are many...
