by Terri Klass | Feb 14, 2016 | Building Trust, Influential Leader, Leadership Brand, leadership qualities, Open-Minded, Storytelling, strategic listening
During this stressful primary campaign season in the U.S., candidates are trying to show how their particular leadership strategy is best for the future. Whether we agree with a direction or not, there is always some great lessons to be learned. One of candidates...
by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...
by Terri Klass | Nov 15, 2015 | Career Development, Change Management, Gifts and Strengths, Leadership Development, Open-Minded
Many of us will experience a merger or acquisition during our careers. Some take place over a period of time while others seem to occur over night. Some are rolled out in a methodical way and others feel like a botched take-over. How we lead through them is key to how...
by Terri Klass | Sep 21, 2015 | Building Trust, Collaborative Leadership, Leadership Brand, Leadership Development, leadership qualities, Management Development, Open-Minded, Team Building
Whether we work on large teams, rotate between different groups, oversee our own smaller businesses or volunteer our services, we all have a need to belong. People feel valued when those they connect with, provide support and encouragement. Being part of something...
by Terri Klass | Aug 3, 2015 | Collaborative Leadership, Influential Leader, Leadership Development, Open-Minded, strategic listening, Team Building
Recently I was speaking with a senior leader who felt her workplace had gone to the dogs. She felt there was a lack of respect and commitment with the people she interacted. “Things were so much better years ago at our firm. People followed through on their...
by Terri Klass | Jul 13, 2015 | Building Trust, Evaluating Leaders, Gifts and Strengths, Influential Leader, Leadership Development, Open-Minded
During a recent phone call with a client, I was asked what were my specialties. They wanted to know what I “preferred” to present and what was my true expertise. I responded with my pitch, telling them about my background and ways I have impacted teams and...
