by Terri Klass | Dec 27, 2015 | Career Development, Gifts and Strengths, Goal Setting, Influential Leader, Leadership Development, Management Development
As a corporate trainer, I am continuously going into organizations to help managers grow their leadership skills. I usually ask the senior leaders what type of skills they want me to focus on and what are their biggest concerns regarding the leadership gaps. The...
by Terri Klass | Dec 20, 2015 | Compassion, Core Values, Empowerment, Generosity, Influential Leader, Leadership Development, leadership qualities
On a recent trip out west, I had an opportunity to meet and observe many types of leaders from all backgrounds: There was a flight attendant who oversaw an entire cabin of fifty passengers There was a barista who got out from behind her counter to assist a customer...
by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...
by Terri Klass | Nov 30, 2015 | Advice on Millennials, Collaborative Leadership, Gifts and Strengths, Leadership Development
“They’re just lazy with no work ethic.” “They’re way too bossy to listen to.” “All they care about is being promoted.” “They think that staying late every night is what is necessary.” Do any of these statements ring a bell with you? Have you ever heard any of your...
by Terri Klass | Nov 22, 2015 | Appreciation, Generosity, Gifts and Strengths, Influential Leader, Leadership Development
Each of us has many things to be grateful for in our imperfect personal and professional lives. Although it may be easier to look at what is not working, it is more empowering for leaders to identify what we are thankful for. As Thanksgiving approaches for many of us,...
by Terri Klass | Nov 15, 2015 | Career Development, Change Management, Gifts and Strengths, Leadership Development, Open-Minded
Many of us will experience a merger or acquisition during our careers. Some take place over a period of time while others seem to occur over night. Some are rolled out in a methodical way and others feel like a botched take-over. How we lead through them is key to how...
