by Terri Klass | Jun 26, 2016 | Building Trust, Customer Needs, Influential Leader, Leadership Development, Team Building
This past week I had conversations with two extraordinary leaders in the pharmaceutical industry. Both are sales reps and both are very successful for an important reason- their vision of leadership. For some leaders in sales their focus is about sharing the benefits...
by Terri Klass | Jun 19, 2016 | Building Trust, Collaborative Leadership, Communication, Influential Leader, Leadership Development, strategic listening
The manager in the workshop seemed upset that her team wasn’t receiving the message she was sending out during a team meeting. “Listen everyone. We need to be on a call late tonight to get the information from our colleagues in Asia. Without their input, we cannot...
by Terri Klass | Jun 12, 2016 | Building Trust, Collaborative Leadership, Communication, Leadership Development, strategic listening
I was having a discussion this week with a mother of a recent high school graduate. After congratulating her on her son’s achievement, she turned to me and said: “My son really struggled with his academics, but is really good with people. He is so social and...
by Terri Klass | Jun 5, 2016 | Collaborative Leadership, Core Values, Gifts and Strengths, Influential Leader, Leadership Development, leadership qualities
Leadership is comprised of an abundance of imperfection. We work in imperfect environments with imperfect choices. Our team members and colleagues are imperfect human beings. Our bosses and their bosses are imperfect leaders attempting to set agendas and direction...
by Terri Klass | May 29, 2016 | Appreciation, Building Trust, Collaborative Leadership, Communication, Leadership Development, strategic listening, Team Building
As I watched the Memorial Day Parade in my local community this past weekend, I was taken with the diverse groups who shared their banners and costumes. The marchers had enormous smiles across their faces as they valiantly waved flags and shouted out cheers. The...
by Terri Klass | May 22, 2016 | Advice on Millennials, Building Confidence, Career Development, Core Values, Empowerment, Leadership Development
I have watched a very talented leader self-destruct before my very eyes. He wants to do it all, both professionally and personally. He works long hours in his office, always taking on tough assignments and additional work. He is the glue that keeps his team members...
