by Terri Klass | Oct 4, 2016 | Appreciation, Building Confidence, Generosity, Gifts and Strengths, Leadership Development, Mentoring, Storytelling
I recently shared with one of my daughters a critical realization about my career. I had learned the bulk of my skills and knowledge from a woman I worked for many years ago. She was an extraordinary boss and more importantly, a talented mentor. I had accepted a...
by Terri Klass | Sep 25, 2016 | Appreciation, Customer Needs, Leadership Brand, Leadership Development, strategic listening
These past few weeks I have been working with a vendor to set up an online assessment for one of my clients. Although I have administered this assessment for a long time I never dealt with this vendor. I was uneasy at first to connect with a new supplier, but kept...
by Terri Klass | Sep 18, 2016 | Building Trust, Influential Leader, Leadership Development, Open-Minded, strategic listening
For the past six months my local town has been facing many store closings. Although we have always had a vibrant downtown area, retail establishments seem to be unable to keep their doors open lately. Week after week it seems that another store is closing and no new...
by Terri Klass | Sep 11, 2016 | Building Trust, Compassion, Gifts and Strengths, Leadership Development, Management Development, Open-Minded
Working with many different types of leaders and organizations, it is fascinating to see both the levels of trust and distrust that exist. I sense it right away when team members have a high degree of trust for one another. There is a real feeling of camaraderie and...
by Terri Klass | Sep 4, 2016 | Change Management, Leadership Development, Manager as Coach
For many leaders, Labor Day marks the unofficial end to summer. It is when the days begin to get shorter and the temperatures commence their descent downward. There tends to be a little sadness in the air as the carefree (or at least less busy) routines of vacations...
by Terri Klass | Aug 21, 2016 | Building Trust, Core Values, Influential Leader, Leadership Brand, Leadership Development, leadership qualities, Open-Minded, Team Building
One of the most critical qualities leaders say they must possess is integrity. When asking leaders what is important for great leadership, there isn’t a time that integrity doesn’t pop-up. It also doesn’t matter what type of job or industry that leaders work,...
