by Terri Klass | May 19, 2019 | Career Development, Curiosity, Leadership Development, Open-Minded
Being a strong leader involves reading our work environment accurately. When I coach leaders we begin with an honest reflection of why they are seeking help and understanding what is actually happening in their jobs and careers. It may seem simple to see our work...
by Terri Klass | May 12, 2019 | Career Development, Communication, Influential Leader, Leadership Development, leadership qualities
Most young leaders I meet in my leadership workshops come with their eyes wide open and a strong desire to propel their careers forward. Although they are often hired for their technical skills and educational background, they are eager to figure out how to maneuver...
by Terri Klass | May 5, 2019 | Communication, Customer Needs, Leadership Development
Although leaders connect with customers internally and externally daily, not all customer experiences are equal. In fact, there can be a large disparity in the way our customers feel after they interact with us. Sometimes our customers can walk away sensing that we do...
by Terri Klass | Apr 22, 2019 | Change Management, Creative Leadership, Leadership Development, Problem Solving
Enterprising home improvement leaders can take a run-down house with many design mistakes and flip it into a home that buyers bid on. Hard working chefs can look at a fallen cake and flip it into a dessert masterpiece. Crafty artisans can purchase a rusty furniture...
by Terri Klass | Apr 14, 2019 | Building Confidence, Career Development, Communication, Leadership Development
With so many of our organizations’ hierarchies becoming flatter and flatter the old model of only sharing ideas with our immediate boss, is falling by the wayside. No longer is it looked down upon to speak with our boss’s boss or any colleague in a different...
by Terri Klass | Apr 7, 2019 | Career Development, Empowerment, Goal Setting, Leadership Development
Recently working with one leader who was coasting along with little new direction, raised some gigantic red flags for me. There was little excitement in his voice and even less energy in how he described his daily routine. As I tried to process what was going through...
