by Terri Klass | Sep 17, 2017 | Advice on Millennials, Core Values, Gifts and Strengths, Influential Leader, Leadership Development, Management Development, Mentoring, Team Building
There is rarely a time that generational challenges don’t emerge in my leadership workshops or coaching sessions. The comments and concerns range from: “Why can’t they have the same work ethic as we do?” “Why are they so fixated on their phones and technology?” “Why...
by Terri Klass | Sep 10, 2017 | Building Trust, Change Management, Collaborative Leadership, Dealing With Crises, Evaluating Leaders, Leadership Development, Management Development, Open-Minded, Problem Solving, Team Building
You probably recognize this workplace scenario. The team you’re on is moving along at a clip, accomplishing great outcomes and meeting challenging deadlines. Each team member seems to be working hard and knows what is expected of them. Then one day you notice that...
by Terri Klass | Sep 3, 2017 | Career Development, Empowerment, Gifts and Strengths, Leadership Development, Management Development, Open-Minded, strategic listening, Team Building
Being a strong leader involves being an effective relationship builder. To develop meaningful connections with others we need to have the ability to read our own emotions accurately as well as recognize the emotions in our team members, colleagues and networks. In...
by Terri Klass | Aug 20, 2017 | Customer Needs, Empowerment, Leadership Development, leadership qualities, Management Development, Negative self-talk, Storytelling
This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error...
by Terri Klass | Aug 6, 2017 | Career Development, Core Values, Leadership Development, Management Development, Open-Minded
If you have been looking for a job in the past few years, the term “culture fit” probably came up in your search. Whether it was expressed by an interviewer or discussed by an individual at a particular firm, it seems that everyone is finally grasping the importance...
by Terri Klass | Jul 23, 2017 | Building Trust, Career Development, Influential Leader, Leadership Development, Management Development, Open-Minded, Team Building
When things go wrong in our professional lives it usually ends up revolving around a missed target, confusing message or personality clash. All of these unmet expectations point in the exact same direction- a collision with a workplace or customer relationship. The...
