by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...
by Terri Klass | Oct 19, 2015 | Communication, Leadership Development, leadership qualities, Management Development, strategic listening
One of the most important skills for leaders to own is their ability to communicate effectively. Although we each may have unique styles of conveying our messages, each message represents who we are and how we are perceived. I usually begin my Assertive...
by Terri Klass | Oct 5, 2015 | Collaborative Leadership, Dealing With Crises, Empowerment, Leadership Development, leadership qualities, Management Development
The east coast of the United States is in a wait and see mode this weekend as we brace for a possible hurricane. Weather forecasts are all over the place with different predictions and possibilities of the path the hurricane will take. Will it hit land or will it go...
by Terri Klass | Sep 21, 2015 | Building Trust, Collaborative Leadership, Leadership Brand, Leadership Development, leadership qualities, Management Development, Open-Minded, Team Building
Whether we work on large teams, rotate between different groups, oversee our own smaller businesses or volunteer our services, we all have a need to belong. People feel valued when those they connect with, provide support and encouragement. Being part of something...
by Terri Klass | Aug 31, 2015 | Building Confidence, Career Development, Empowerment, Leadership Development, Management Development, Storytelling
If someone were to ask you about your childhood leadership, how would you answer? What lessons did you learn about leading when you were a child? Who influenced your leadership and why? Do you remember always being a leader or were there specific events or challenges...
by Terri Klass | Aug 24, 2015 | Building Confidence, Core Values, Empowerment, Leadership Development, leadership qualities, Management Development
It can be so difficult at times to keep a positive perspective when everyone around us seems unhappy. I hear leaders falling into the trap of “disengagement” with words like: “Why should I care when my boss doesn’t even acknowledge my work?” “I seem to be the only one...
