by Terri Klass | Feb 14, 2016 | Building Trust, Influential Leader, Leadership Brand, leadership qualities, Open-Minded, Storytelling, strategic listening
During this stressful primary campaign season in the U.S., candidates are trying to show how their particular leadership strategy is best for the future. Whether we agree with a direction or not, there is always some great lessons to be learned. One of candidates...
by Terri Klass | Jan 31, 2016 | Building Confidence, Collaborative Leadership, Influential Leader, Leadership Development, leadership qualities, Self-Promotion
The topic of influence often comes up during many of the discussions in my leadership workshops. Both team leaders and team members want to feel heard and want to impact the direction a team chooses. This week in my program we focused on how to be more influential...
by Terri Klass | Jan 10, 2016 | Collaborative Leadership, Leadership Development, leadership qualities, Management Development, strategic listening
At this year’s Consumer Electronics Show, General Motors and Lyft announced that they would be collaborating to build a network of on demand autonomous vehicles that will make getting around more affordable, accessible and enjoyable. Very exciting news for the future...
by Terri Klass | Jan 3, 2016 | Collaborative Leadership, Communication, Empowerment, Leadership Development, leadership qualities, Management Development, Team Building
Gone are the days where one senior person is deemed exclusive leader of a team. This old paradigm only sets a team in backward motion, allowing for many missed opportunities from the rest of the team members. When I asked managers in a recent leadership workshop what...
by Terri Klass | Dec 20, 2015 | Compassion, Core Values, Empowerment, Generosity, Influential Leader, Leadership Development, leadership qualities
On a recent trip out west, I had an opportunity to meet and observe many types of leaders from all backgrounds: There was a flight attendant who oversaw an entire cabin of fifty passengers There was a barista who got out from behind her counter to assist a customer...
by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...
