by Terri Klass | Mar 11, 2018 | Career Development, Dealing With Crises, Empowerment, Leadership Development, leadership qualities
Although we may want to, we can’t control everything in our workplaces or personal lives. Take for instance this terrible Nor’easter that my community has faced for the past few days. Many of us lost power and couldn’t drive down the streets as they were covered in...
by Terri Klass | Jan 7, 2018 | Empowerment, Goal Setting, Leadership Development, leadership qualities, Management Development
For some leaders this is a challenging time of year with snowstorms and cold temperatures. Daylight hours are shorter which may cause us to feel a little down or even less ambitious. I know there is a psychological condition for individuals who suffer severely with...
by Terri Klass | Nov 12, 2017 | Building Trust, Influential Leader, Leadership Development, leadership qualities, Management Development
Whether we are a leader on a large global team or a leader in a small organization, our ability to be trusted will impact our performance and relationships. There’s no way around it. If we can’t be trusted we will never be able to reach our potential and become...
by Terri Klass | Oct 22, 2017 | Change Management, Collaborative Leadership, Dealing With Crises, Leadership Development, leadership qualities, Team Building
I enjoy watching house makeovers on TV. They always start with a major structural disaster and analyze which remodeling strategies will turn the house into a beautiful home. To make that transformation there is usually a great deal of dreaming, planning, hard work and...
by Terri Klass | Aug 20, 2017 | Customer Needs, Empowerment, Leadership Development, leadership qualities, Management Development, Negative self-talk, Storytelling
This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error...
by Terri Klass | Aug 13, 2017 | Career Development, Empowerment, Leadership Development, leadership qualities, Open-Minded, Problem Solving
Are you frustrated with the relationship between you and your boss? Have you been interviewing for a new position but can’t land one? Does it seem like no one ever listens to your suggestions? Do you just want to scream out: “I have no control in my career!” You...
