by Terri Klass | Sep 16, 2013 | Empowerment, Influential Leader, Leadership Brand, leadership qualities
Working with many different leaders in all types of industries, I have learned so much about what drives an individual’s choices and actions. Some people lead with their ability to visualize a big picture while others make decisions based on how it might impact their...
by Terri Klass | Sep 3, 2013 | Building Trust, Communication, Influential Leader, Leadership Brand, Leadership Development, strategic listening
When you give feedback to others or share your concerns about an idea or a suggestion, do you think about how your message is coming across? Do you try to put yourself in the place of the person receiving your comments or do you just say what you have to say? As a...
by Terri Klass | Aug 27, 2013 | Empowerment, Generosity, Influential Leader, Leadership Brand, Storytelling
I have recently noticed leaders everywhere I go. I see them in organizations stepping up and taking a controversial stand. I see them in retail stores helping customers who are unhappy with a purchase. I see them in volunteer positions packing up sandwiches and making...
by Terri Klass | Aug 12, 2013 | Collaborative Leadership, Empowerment, Influential Leader, Leadership Development
Last week my twin sister and I celebrated our joint birthday. We try to set aside special time together each August to honor our shared birthday and welcome a promising year ahead. It’s a ritual we have done for a long time and look forward to it each summer. For the...
by Terri Klass | Jul 29, 2013 | Building Trust, Collaborative Leadership, Communication, Influential Leader, Leadership Development
In a recent NY Times interview, Fred Hassan, chairman of Bausch and Lomb, shared his philosophy about working with teams: “Roll up your sleeves, build credibility, and be very authentic with everybody so people start to believe you and trust you, and then get them to...
by Terri Klass | Jul 23, 2013 | Communication, Influential Leader, Leadership Development
When we lead, we know that what someone says is not necessarily what they mean or what they feel. The words that come out of a person’s mouth might not express what they wanted to convey. On top of that, when we listen carefully and look at the individual, we...
