by Terri Klass | Jul 21, 2014 | Communication, Conflict Resolution, Influential Leader, Leadership Development
When I worked for a hospital system, my team was asked to create a customer service training program for all the employees. The workshop was a jumping-off point to help build a culture of caring and respect for the patients, visitors as well as the hospital workers....
by Terri Klass | Jun 2, 2014 | Communication, Influential Leader, Leadership Development, Storytelling, strategic listening
I met an extraordinary leader this week who shared some powerful lessons he learned while being both a father and a bouncer in a bar. This high-energy young man attended one of my Communication workshops and initially seemed a bit unfocused and outspoken. I remember...
by Terri Klass | May 27, 2014 | Change Management, Influential Leader, Leadership Brand, Leadership Development
During this past holiday weekend I attended a wedding of one of my closest friend’s children. It is remarkable to watch children grow into adulthood and start lives with their future partners. Both the bride and groom are gentle souls navigating a very competitive...
by Terri Klass | May 19, 2014 | Influential Leader, Leadership Development, leadership qualities, Open-Minded
Although Curious George is fictional character, he is also a leader who has endured the test of time. He taught so many of our children and us important lessons about the value of exploration and persistence. He viewed his world with an open mind and a place to find...
by Terri Klass | Apr 28, 2014 | Advice on Millennials, Empowerment, Generosity, Influential Leader, Leadership Development, strategic listening
I know two Millennial leaders who are working very hard to prove themselves in their organizations. They both are striving to master the critical skills for their individual careers as well as build meaningful relationships. Both are extremely open to honest feedback,...
by Terri Klass | Apr 21, 2014 | Influential Leader, Storytelling
This past weekend I viewed an inspiring Biennial exhibit at the Whitney Museum in New York City where relatively unknown artists had the opportunity put together their exhibits. It was fascinating to see how each show was presented in a way that reflected the artist’s...
