by Terri Klass | Feb 14, 2016 | Building Trust, Influential Leader, Leadership Brand, leadership qualities, Open-Minded, Storytelling, strategic listening
During this stressful primary campaign season in the U.S., candidates are trying to show how their particular leadership strategy is best for the future. Whether we agree with a direction or not, there is always some great lessons to be learned. One of candidates...
by Terri Klass | Jan 31, 2016 | Building Confidence, Collaborative Leadership, Influential Leader, Leadership Development, leadership qualities, Self-Promotion
The topic of influence often comes up during many of the discussions in my leadership workshops. Both team leaders and team members want to feel heard and want to impact the direction a team chooses. This week in my program we focused on how to be more influential...
by Terri Klass | Dec 27, 2015 | Career Development, Gifts and Strengths, Goal Setting, Influential Leader, Leadership Development, Management Development
As a corporate trainer, I am continuously going into organizations to help managers grow their leadership skills. I usually ask the senior leaders what type of skills they want me to focus on and what are their biggest concerns regarding the leadership gaps. The...
by Terri Klass | Dec 20, 2015 | Compassion, Core Values, Empowerment, Generosity, Influential Leader, Leadership Development, leadership qualities
On a recent trip out west, I had an opportunity to meet and observe many types of leaders from all backgrounds: There was a flight attendant who oversaw an entire cabin of fifty passengers There was a barista who got out from behind her counter to assist a customer...
by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...
by Terri Klass | Nov 22, 2015 | Appreciation, Generosity, Gifts and Strengths, Influential Leader, Leadership Development
Each of us has many things to be grateful for in our imperfect personal and professional lives. Although it may be easier to look at what is not working, it is more empowering for leaders to identify what we are thankful for. As Thanksgiving approaches for many of us,...
