by Terri Klass | Aug 27, 2013 | Empowerment, Generosity, Influential Leader, Leadership Brand, Storytelling
I have recently noticed leaders everywhere I go. I see them in organizations stepping up and taking a controversial stand. I see them in retail stores helping customers who are unhappy with a purchase. I see them in volunteer positions packing up sandwiches and making...
by Terri Klass | Aug 12, 2013 | Collaborative Leadership, Empowerment, Influential Leader, Leadership Development
Last week my twin sister and I celebrated our joint birthday. We try to set aside special time together each August to honor our shared birthday and welcome a promising year ahead. It’s a ritual we have done for a long time and look forward to it each summer. For the...
by Terri Klass | Jun 11, 2013 | Empowerment, Leadership Brand, Leadership Development
This is one of my favorite questions to ask in my workshops to get everybody thinking and reflecting. When leaders are confronted with a challenging problem, team member or process, the way they react says a lot about their leadership style and strategy....
by Terri Klass | May 17, 2013 | Conflict Resolution, Empowerment, Leadership Development, Open-Minded
Join me on Monday, May 20th, 7pm EST, as I co-host #LeadWithGiants tweetchat! TOPIC: Toxic and Healthy Conflict One thing leaders can always count on is conflict. Whether we lead a team, work in an organization, or connect with individuals, disagreements always...
by Terri Klass | Apr 17, 2013 | Change Management, Dealing With Crises, Empowerment, Influential Leader, Leadership Development
When I work with organizations on change management, I often use a game involving tennis balls. In this exercise I ask the group to form a circle. Then I hand a tennis ball to a person in the circle and ask them to throw it to someone. Then that person throws the ball...
by Terri Klass | Mar 13, 2013 | Conflict Resolution, Dealing With Crises, Empowerment, Influential Leader, Leadership Development
Whether we are leaders of a large or small team, or working individually, one thing is for sure- conflict will happen in one shape or another. In fact, one could argue that without conflict, our achievements and accomplishments would fall flat. The very existence of...
