by Terri Klass | Jan 29, 2017 | Communication, Conflict Resolution, Difficult People, Empowerment, Leadership Development
They really can get the best of us when we face them daily. They know just what to do to frustrate us and are so able to challenge any suggestion we make. Just seeing them across a conference table can set off warning lights in our heads that force us to back down or...
by Terri Klass | Jan 22, 2017 | Career Development, Empowerment, Leadership Development, leadership qualities, Management Development
Lauren wakes up the same time each day- 5:30am. She checks her phone, quickly washes, puts on her gym clothes, drinks her coffee and runs to the fitness center for a 45-minute workout or class. She returns home, showers, dresses and heads to work. First thing she does...
by Terri Klass | Jan 1, 2017 | Career Development, Dealing With Crises, Empowerment, Leadership Development
We lost all gas coming into our house this week and that meant no heat and no hot water. After waiting eight hours for the gas company to arrive (we were not considered a priority as it wasn’t a leak), heat was restored but they were unable to get our hot water heater...
by Terri Klass | Dec 11, 2016 | Building Confidence, Collaborative Leadership, Empowerment, Gifts and Strengths, Influential Leader, Leadership Brand, Leadership Development, Team Building
One of the toughest challenges for leaders is not looking over their shoulders to see what everyone else is doing. There seem to be so many overachievers on our teams and in our work worlds who can respond more quickly or communicate more loudly than we will ever be...
by Terri Klass | Dec 4, 2016 | Building Trust, Compassion, Dealing With Crises, Empowerment, Generosity, Leadership Development, strategic listening
If an important part of leadership is building meaningful relationships with team members, collaborators and colleagues, is it possible to be too caring? Is it really best for leaders to show the people we connect with each day that their concerns aren’t valid? We...
by Terri Klass | Nov 6, 2016 | Building Trust, Business Development, Career Development, Empowerment, Influential Leader, Leadership Development, Open-Minded
This past week I reconnected with a woman in an organization I partner with frequently. She is relatively new to her job and wants to propel the institution forward in a big way. She has a dream and a vision but limited resources. This is how the conversation went:...
