by Terri Klass | Sep 3, 2017 | Career Development, Empowerment, Gifts and Strengths, Leadership Development, Management Development, Open-Minded, strategic listening, Team Building
Being a strong leader involves being an effective relationship builder. To develop meaningful connections with others we need to have the ability to read our own emotions accurately as well as recognize the emotions in our team members, colleagues and networks. In...
by Terri Klass | Aug 27, 2017 | Communication, Compassion, DiSC Assessments, Empowerment, Generosity, Influential Leader, Leadership Development, Open-Minded, Storytelling, Team Building
Partnering with many highly technical leaders throughout the years, I have come to understand the direct communication style. They get to the point quickly, using as few words as possible, with a purposeful tone. They exude an air of authority. This past week was no...
by Terri Klass | Aug 20, 2017 | Customer Needs, Empowerment, Leadership Development, leadership qualities, Management Development, Negative self-talk, Storytelling
This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error...
by Terri Klass | Aug 13, 2017 | Career Development, Empowerment, Leadership Development, leadership qualities, Open-Minded, Problem Solving
Are you frustrated with the relationship between you and your boss? Have you been interviewing for a new position but can’t land one? Does it seem like no one ever listens to your suggestions? Do you just want to scream out: “I have no control in my career!” You...
by Terri Klass | Jul 16, 2017 | Empowerment, Generosity, Gifts and Strengths, Leadership Development, Management Development, Open-Minded, Team Building
Labels were part of my upbringing. I say that because in my family each child was given a label to describe their abilities or personality. One of us was the baker and dramatic. One of us was pushy and a guitar player. One of us was an ice skater and not an academic....
by Terri Klass | Jul 2, 2017 | Building Trust, Collaborative Leadership, Communication, Empowerment, Generosity, Leadership Development, leadership qualities, Open-Minded, Teams
Independence Day is upon us in the United States and many will celebrate with fireworks, social gatherings and plenty of barbecued food. It is a joyous time as we honor those who helped create a country of freedom and choice. Along with having the many opportunities,...
