by Terri Klass | Feb 25, 2024 | Coaching, Communication, Difficult People, Executive Coaching, Leadership Coaching, Leadership Development
It’s fascinating how many leaders during my leadership coaching and training have confessed their struggles with difficult conversations. Many even have professed an avoidance of entering into discussions where they may need to share uncomfortable information. They...
by Terri Klass | Jan 29, 2017 | Communication, Conflict Resolution, Difficult People, Empowerment, Leadership Development
They really can get the best of us when we face them daily. They know just what to do to frustrate us and are so able to challenge any suggestion we make. Just seeing them across a conference table can set off warning lights in our heads that force us to back down or...
by Terri Klass | Jul 27, 2015 | Difficult People, Empowerment, Influential Leader, Leadership Development, leadership qualities
When we were kids, we knew that someone didn’t care for us if they put out their foot and tripped us while we were walking. It is a game that children do to each other which can be frustrating and hurtful. This game playing continues into adulthood and in our...
by Terri Klass | Nov 3, 2014 | Coaching, Communication, Difficult People, Empowerment, Leadership Development, Manager as Coach, strategic listening, Teams
While presenting a training workshop on Coaching and Difficult Conversations this week, several of the dedicated managers asked an important question: “What if I just ignored the problem and worked around the team member?” It seemed that the managers had a lot of...
