by Terri Klass | May 21, 2017 | Communication, Dealing With Crises, Delegation, Empowerment, Leadership Development, Management Development, Storytelling
In one of my leadership programs this past week, I met a very devoted leader who was overwhelmed with her workload. As she shared her story and challenges with us her face and entire body grew tense and rigid. She was visibly upset, shaking her head as she rolled out...
by Terri Klass | Jan 1, 2017 | Career Development, Dealing With Crises, Empowerment, Leadership Development
We lost all gas coming into our house this week and that meant no heat and no hot water. After waiting eight hours for the gas company to arrive (we were not considered a priority as it wasn’t a leak), heat was restored but they were unable to get our hot water heater...
by Terri Klass | Dec 4, 2016 | Building Trust, Compassion, Dealing With Crises, Empowerment, Generosity, Leadership Development, strategic listening
If an important part of leadership is building meaningful relationships with team members, collaborators and colleagues, is it possible to be too caring? Is it really best for leaders to show the people we connect with each day that their concerns aren’t valid? We...
by Terri Klass | Aug 28, 2016 | Collaborative Leadership, Dealing With Crises, Open-Minded, Team Building, Teams
Have you checked out the general health of your team lately? Does it seem that team members are dragging and projects aren’t as vibrant as they use to be? Maybe there are more bottlenecks popping up preventing a dynamic flow of information. Are some team members very...
by Terri Klass | Oct 5, 2015 | Collaborative Leadership, Dealing With Crises, Empowerment, Leadership Development, leadership qualities, Management Development
The east coast of the United States is in a wait and see mode this weekend as we brace for a possible hurricane. Weather forecasts are all over the place with different predictions and possibilities of the path the hurricane will take. Will it hit land or will it go...
by Terri Klass | May 25, 2015 | Collaborative Leadership, Dealing With Crises, Empowerment, Leadership Development, Storytelling
This past weekend I visited the 911 Memorial Museum in lower Manhattan, NYC. Although I reside and work in the Metro-NYC area, I haven’t had a chance to see this precious site. I remember September 11th so vividly as do so many people in this part of the country. I...
