by Terri Klass | Feb 7, 2021 | Building Culture, Career Development, Collaborative Leadership, Customer Needs, Leadership Development
Many leaders are trying to figure out how to stay focused and positive when their teams and personal life are far from calm. This past week I received a very upsetting phone call from a person within a non-profit I am working with. She poured her heart out to me about...
by Terri Klass | Aug 9, 2020 | Business Development, Change Management, Collaborative Leadership, Communication, Customer Needs, Dealing With Crises, Leadership Development, Teams
Leading during this time can be very discouraging when projects can take longer to complete, and team members are juggling their personal and professional lives daily. Zoom calls can also become exhausting as many leaders wish there could actually be more...
by Terri Klass | Jul 27, 2020 | Core Values, Customer Needs, Leadership Brand, Open-Minded, strategic listening
Our customers, whether internal or external are our lifeline. We depend upon them to keep our businesses and projects alive and high functioning. They are precious to us and leaders must treat them with respect and dignity. The kicker is that sometimes our customers...
by Terri Klass | May 3, 2020 | Building Trust, Communication, Customer Needs, Dealing With Crises, Leadership Brand, Team Building
Many leaders I speak with, are feeling exhausted and uncertain how long their current situations will last. In fact, each day may bring different emotions to leaders which is completely understandable. Myself included. Some mornings we may wake up feeling exhilarated...
by Terri Klass | Mar 22, 2020 | Customer Needs, Dealing With Crises, Influential Leader, Leadership Development, strategic listening, Teams
During this time of self-isolation and not meeting face-to-face with colleagues and friends we can become reclusive. We can even feel lonely and unmotivated. Many leaders may want to turn inwards and focus on reading and watching endless webinars. Yet a healthier...
by Terri Klass | Dec 1, 2019 | Career Development, Change Management, Customer Needs, Influential Leader, Leadership Development, Open-Minded
In all of my leadership programs we share our thoughts about what leadership means to each person. It can be thought- provoking listening to each leader’s take on what goes into impactful leadership. We begin the discussion thinking about the leaders we have met along...
