by Terri Klass | Jul 27, 2020 | Core Values, Customer Needs, Leadership Brand, Open-Minded, strategic listening
Our customers, whether internal or external are our lifeline. We depend upon them to keep our businesses and projects alive and high functioning. They are precious to us and leaders must treat them with respect and dignity. The kicker is that sometimes our customers...
by Terri Klass | Jul 12, 2020 | Communication, Core Values, Leadership Development, Team Building, Teams
Working in teams is the way our workplaces perform their best. Even during this time when many leaders are working remotely, teams still dominate our profit and not-for-profit workspaces. Some of us may be moving between teams while others are part of forming new...
by Terri Klass | May 26, 2020 | Career Development, Core Values, Empowerment, Leadership Development, Second Act
C.S. Lewis, author of The Chronicles Of Narnia, once wrote:“You’re never too old to set another goal or dream a new dream.” Truer words have never been written. No matter where we are in our careers, it is never too late to pivot to a new direction. Dr. Tonya Harris...
by Terri Klass | Feb 9, 2020 | Core Values, Leadership Development, Management Development, Mentoring, strategic listening, Team Building
Organizations often focus their time and resources on developing senior leaders rather than also having a professional development strategy for their new leaders. They think that sending their senior people to conferences, training opportunities or even offering...
by Terri Klass | Nov 24, 2019 | Appreciation, Building Culture, Core Values, Generosity, Leadership Development, Team Building
There is no more impactful way to help someone grow their confidence than by a leader telling a colleague or a direct report how grateful they are for their valuable contributions to the team. Seems simple enough and yet many leaders sometimes forget that important...
by Terri Klass | Aug 4, 2019 | Building Confidence, Career Development, Core Values, Empowerment, Leadership Development
In a recent leadership training program I was taken back by one leader’s view of how they should show up in the workplace. When they looked around at their team members they sensed that their style wasn’t fitting in. Many of their team members were outspoken and this...
