by Terri Klass | Sep 23, 2018 | Building Trust, Conflict Resolution, Influential Leader, Leadership Development, Team Building
What would you say is the linchpin of influential leadership? Sure there are many important skills that go into successful leadership such as powerful communication and laser-focused execution. Yet there is one overriding element that can lead to a leader’s impact or...
by Terri Klass | Jan 29, 2017 | Communication, Conflict Resolution, Difficult People, Empowerment, Leadership Development
They really can get the best of us when we face them daily. They know just what to do to frustrate us and are so able to challenge any suggestion we make. Just seeing them across a conference table can set off warning lights in our heads that force us to back down or...
by Terri Klass | Jan 12, 2015 | Coaching, Conflict Resolution, Influential Leader, Leadership Development, Management Development
While coaching and training leaders, I listen very carefully to their stories and challenges. On one hand, leaders feel it is necessary to be understanding of people’s busy lives outside of work as well as issues in the workplace. Yet on the other hand they question...
by Terri Klass | Jan 5, 2015 | Coaching, Communication, Conflict Resolution, Leadership Development, Teams
When my youngest daughter was a toddler, she was very sensitive and would cry to express her needs. I was sometimes at a loss for what she wanted or needed from me, which caused me great frustration. I would try to guess what was bothering her and how I could be of...
by Terri Klass | Sep 29, 2014 | Collaborative Leadership, Communication, Conflict Resolution, Leadership Development, Teams
When my family gets together there are always loud discussions and debates about topics of big concern as well as unimportant nonsense. We are never at a loss for words to share and express, although some of us are more vocal. Opinions and judgments fly around like...
by Terri Klass | Jul 21, 2014 | Communication, Conflict Resolution, Influential Leader, Leadership Development
When I worked for a hospital system, my team was asked to create a customer service training program for all the employees. The workshop was a jumping-off point to help build a culture of caring and respect for the patients, visitors as well as the hospital workers....
