by Terri Klass | Mar 5, 2023 | Career Development, Communication, Conflict Resolution, Influential Leader, Leadership Development, Teams
It’s sometimes hard for leaders to break out of old routines and embrace new ways to adjust their leadership lens. Often, they expend most of their energy handling daily crises without even noticing that they have been working in the same patterns for way too many...
by Terri Klass | Jun 27, 2021 | Conflict Resolution, Leadership Brand, Leadership Development, Management Development, Open-Minded, Teams
Recently I was drawn into a heated discussion on a team I lead. The interaction took place so quickly that I barely realized what was happening until I had already been sucked in. Information and data were being thrown at me, leaving little room for me to respond to...
by Terri Klass | Apr 18, 2021 | Collaborative Leadership, Conflict Resolution, Leadership Development, Open-Minded, Problem Solving, Teams, Uncategorized
Partnering with a team recently to find a solution to a complicated challenge was no simple task. At first, it seemed that there was an obvious resolution but as with most complex problems, there was way more involved. Different perspectives and suggestions were...
by Terri Klass | Feb 21, 2021 | Conflict Resolution, Leadership Development, Open-Minded, Problem Solving, strategic listening, Team Building
I knew the team meeting was going to be difficult for some of the members because of the item on the agenda. In the past when this topic came up there was great deal of anger and loud voices chiming in at the same time. Adding to this polarizing issue was conducting...
by Terri Klass | Sep 7, 2020 | Building Trust, Collaborative Leadership, Conflict Resolution, strategic listening, Team Building, Teams
I have been working with a new non-profit team of leaders these past few months. This team has a mixture of long-time members as well as brand new members that represent the diversity of the organization. The challenge is that the expectations are extremely different...
by Terri Klass | Sep 22, 2019 | Communication, Conflict Resolution, Influential Leader, Leadership Development
Throughout their workday leaders typically bounce in and out of unplanned challenges. Some of us are more able to roll with the missed deadlines or customer demands while others just become overly frustrated. When these imperfect scenarios erupt we need to be able to...
