by Terri Klass | Jul 6, 2015 | Advice on Millennials, Career Development, Coaching, Communication, Empowerment, Gifts and Strengths, Leadership Development, leadership qualities
I’ve worked with many new leaders in all types of industries and one thing is for sure- making mistakes and learning how to dust ourselves off is essential. It’s kind of like learning to ride a bike for the first time. We are so excited to master the skill and ride...
by Terri Klass | Mar 9, 2015 | Coaching, Empowerment, Influential Leader, Leadership Development, Storytelling
I am a great proponent of storytelling because narratives are transformative. As the writer of the story, we get an opportunity to take a deeper look at our actions and behaviors. As a reader of the anecdote, we peer into someone else’s journey and how they grew from...
by Terri Klass | Jan 12, 2015 | Coaching, Conflict Resolution, Influential Leader, Leadership Development, Management Development
While coaching and training leaders, I listen very carefully to their stories and challenges. On one hand, leaders feel it is necessary to be understanding of people’s busy lives outside of work as well as issues in the workplace. Yet on the other hand they question...
by Terri Klass | Jan 5, 2015 | Coaching, Communication, Conflict Resolution, Leadership Development, Teams
When my youngest daughter was a toddler, she was very sensitive and would cry to express her needs. I was sometimes at a loss for what she wanted or needed from me, which caused me great frustration. I would try to guess what was bothering her and how I could be of...
by Terri Klass | Dec 8, 2014 | Building Confidence, Coaching, Empowerment, Leadership Development, Mentoring, Teams
Whether we lead a team or collaborate with someone on a project, we can feel frustrated sometimes when we think that people aren’t pulling their weight. We know they have the abilities to contribute as well as the experience and yet they are quiet or slow to present...
by Terri Klass | Nov 3, 2014 | Coaching, Communication, Difficult People, Empowerment, Leadership Development, Manager as Coach, strategic listening, Teams
While presenting a training workshop on Coaching and Difficult Conversations this week, several of the dedicated managers asked an important question: “What if I just ignored the problem and worked around the team member?” It seemed that the managers had a lot of...
