by Terri Klass | Apr 23, 2013 | Change Management, Influential Leader, Leadership Development
I am not one for warranties when it comes to change within organizations, but experience tells me differently. I have been involved in several large institutional changes that actually went well. When I evaluated what elements these transitions possessed, it became...
by Terri Klass | Apr 17, 2013 | Change Management, Dealing With Crises, Empowerment, Influential Leader, Leadership Development
When I work with organizations on change management, I often use a game involving tennis balls. In this exercise I ask the group to form a circle. Then I hand a tennis ball to a person in the circle and ask them to throw it to someone. Then that person throws the ball...
by Terri Klass | Nov 16, 2010 | Building Trust, Change Management, Communication, Leadership Development, Supervisory Development
I know there is the thinking that great leaders are not created but rather they are born to lead. I am not convinced that leadership is mostly innate. With the proper professional training and coaching, an enthusiastic and determined manager can transform him or...
