by Terri Klass | Nov 10, 2019 | Building Trust, Change Management, Communication, Dealing With Crises, Leadership Development, Team Building
Whether our teams are large or small, local or global, great performance will only occur if there is a high level of trust. A group of colleagues will only become a successful interconnected team if they are able to depend on one another during challenging times. When...
by Terri Klass | Aug 18, 2019 | Building Trust, Collaborative Leadership, Gifts and Strengths, Leadership Development
Why is trust so out of reach for some teams or organizations? This was the question we dialogued about in my leadership program this past week. It was clear that the participants were operating in a workplace that lacked trust. They spoke of the importance of...
by Terri Klass | Jun 30, 2019 | Building Trust, Dealing With Crises, Leadership Development
We all gathered together to hear what the current leader of our non-profit organization was going to say. There were twelve past leaders eagerly waiting to receive more information and updates on a challenging staffing situation. We had taken time out of our busy work...
by Terri Klass | Jun 2, 2019 | Advice on Millennials, Building Trust, Career Development, DiSC Assessments, Gifts and Strengths, Leadership Development, Myers-Briggs MBTI
While coaching a young leader, it became apparent that he was definitely hired for his strong analytical skills. He graduated from a reputable business program with a valuable degree and was working with a team of dedicated people. On paper this was suppose to be a...
by Terri Klass | Mar 10, 2019 | Building Trust, Customer Needs, Leadership Development, strategic listening
It was a challenging interaction with a client this week. I have been working with them for years in helping them develop their leadership pipeline and something felt off. Maybe it had to do with their new HR Director or the overwhelming workload that their leaders...
by Terri Klass | Jan 27, 2019 | Building Culture, Building Trust, Gifts and Strengths, Leadership Development, Teams
Many leaders are part of teams that claim they maintain an inclusive culture while in reality acting in a very exclusive way. When members of these teams are asked whether they feel connected to their colleagues they often respond with “sometimes, but not always”....
