by Terri Klass | Jan 29, 2017 | Communication, Conflict Resolution, Difficult People, Empowerment, Leadership Development
They really can get the best of us when we face them daily. They know just what to do to frustrate us and are so able to challenge any suggestion we make. Just seeing them across a conference table can set off warning lights in our heads that force us to back down or...
by Terri Klass | Oct 9, 2016 | Communication, Influential Leader, Leadership Brand, Leadership Development, leadership qualities, Self-Promotion, Storytelling
What type of leader do you want to be? If someone were to ask you what your brand of leadership looks like, what would you say? Have you thought about how you reached the point of leading that you are today? Sure we all want to make valuable contributions and feel...
by Terri Klass | Jun 19, 2016 | Building Trust, Collaborative Leadership, Communication, Influential Leader, Leadership Development, strategic listening
The manager in the workshop seemed upset that her team wasn’t receiving the message she was sending out during a team meeting. “Listen everyone. We need to be on a call late tonight to get the information from our colleagues in Asia. Without their input, we cannot...
by Terri Klass | Jun 12, 2016 | Building Trust, Collaborative Leadership, Communication, Leadership Development, strategic listening
I was having a discussion this week with a mother of a recent high school graduate. After congratulating her on her son’s achievement, she turned to me and said: “My son really struggled with his academics, but is really good with people. He is so social and...
by Terri Klass | May 29, 2016 | Appreciation, Building Trust, Collaborative Leadership, Communication, Leadership Development, strategic listening, Team Building
As I watched the Memorial Day Parade in my local community this past weekend, I was taken with the diverse groups who shared their banners and costumes. The marchers had enormous smiles across their faces as they valiantly waved flags and shouted out cheers. The...
by Terri Klass | Apr 10, 2016 | Communication, Empowerment, Leadership Development, Management Development, strategic listening, Team Building
My head was pounding after my morning presentation at a manufacturing firm this past week. I was anticipating the afternoon session with trepidation, wondering how I would present and facilitate with the loud background pounding and whistle-blowing. Although the...
