by Terri Klass | Sep 22, 2019 | Communication, Conflict Resolution, Influential Leader, Leadership Development
Throughout their workday leaders typically bounce in and out of unplanned challenges. Some of us are more able to roll with the missed deadlines or customer demands while others just become overly frustrated. When these imperfect scenarios erupt we need to be able to...
by Terri Klass | Sep 8, 2019 | Career Development, Coaching, Communication, Empowerment, Influential Leader, Leadership Development
During some coaching sessions this week with highly ambitious and dedicated leaders it became clear that they were all facing a similar challenge. Although they were executing the technical parts of their jobs with clarity and precision, they were falling short in...
by Terri Klass | Jun 9, 2019 | Career Development, Collaborative Leadership, Communication, Leadership Development, Team Building
For many leaders, our toolboxes seem quite filled to the brim. In fact adding another instrument may feel completely unnecessary. Yet as we all know, the key to our continued leadership success is staying open to trying a few new tools. The changes we are facing in...
by Terri Klass | May 12, 2019 | Career Development, Communication, Influential Leader, Leadership Development, leadership qualities
Most young leaders I meet in my leadership workshops come with their eyes wide open and a strong desire to propel their careers forward. Although they are often hired for their technical skills and educational background, they are eager to figure out how to maneuver...
by Terri Klass | May 5, 2019 | Communication, Customer Needs, Leadership Development
Although leaders connect with customers internally and externally daily, not all customer experiences are equal. In fact, there can be a large disparity in the way our customers feel after they interact with us. Sometimes our customers can walk away sensing that we do...
by Terri Klass | Apr 14, 2019 | Building Confidence, Career Development, Communication, Leadership Development
With so many of our organizations’ hierarchies becoming flatter and flatter the old model of only sharing ideas with our immediate boss, is falling by the wayside. No longer is it looked down upon to speak with our boss’s boss or any colleague in a different...
