by Terri Klass | Jan 17, 2011 | Building Trust, Communication, Leadership Development, Teams
How do you create a culture of openness so everyone feels they can share their ideas? How do you make sure that team members offer up their top-notch suggestions and not hold back for fear of being belittled? The success of our leadership depends on our ability to...
by Terri Klass | Jan 12, 2011 | Communication, Dealing With Crises, Leadership Development, Teams
Teams by nature can be very vulnerable to different members’ styles of communication. And one of the surest ways for a team to become dysfunctional is for a leader to be unaware of their members’ communication interactions. Recently, there was an article written in...
by Terri Klass | Dec 17, 2010 | Communication, Leadership Development, strategic listening
As we approach the end of the year, it is a great time to take stock in how well we have performed as leaders. Did you accomplish what you set out to accomplish? Did you fall short in any areas and what might be the consequences? Did you make an impact on anyone’s...
by Terri Klass | Nov 16, 2010 | Building Trust, Change Management, Communication, Leadership Development, Supervisory Development
I know there is the thinking that great leaders are not created but rather they are born to lead. I am not convinced that leadership is mostly innate. With the proper professional training and coaching, an enthusiastic and determined manager can transform him or...
by Terri Klass | Sep 28, 2010 | Communication, Leadership Development, Teams
There are so many technically competent managers and leaders who seem to have so much trouble leading successful teams. One might think that a leader’s superior expertise in an area would be good enough for their followers to support them. But that is not the case. At...
by Terri Klass | Jun 16, 2010 | Coaching, Communication, Leadership Development, Teams
There is nothing worse than feeling an opportunity to help someone grow gets away from us. Have you ever experienced that moment when you wished you had said something to coach a team member in a certain direction, but the interaction dissolved? One of the reasons we...
