by Terri Klass | Jul 23, 2013 | Communication, Influential Leader, Leadership Development
When we lead, we know that what someone says is not necessarily what they mean or what they feel. The words that come out of a person’s mouth might not express what they wanted to convey. On top of that, when we listen carefully and look at the individual, we...
by Terri Klass | Jul 9, 2013 | Building Trust, Communication, Core Values, Influential Leader, Leadership Brand, Leadership Development, Storytelling
Growing up, I was taught to keep my personal life private. Beginning with my family, my parents encouraged me to be careful about what information I shared with people, including my friends. When I entered the workplace, I carried that belief with me that there should...
by Terri Klass | May 23, 2013 | Building Trust, Communication, Leadership Brand, Leadership Development, leadership qualities, Team Building
Over the years I have noticed that many leaders hide who they really are. They pride themselves on creating a particular persona and refuse to step out of it. This is how they want their teams and their workplaces to know them. They are afraid if they share any...
by Terri Klass | Feb 24, 2013 | Communication, Influential Leader, Leadership Brand, Leadership Development, leadership qualities
Moving into new leadership positions can be both invigorating and paralyzing at the same time. On one hand we are looking forward to sharing the dreams and goals we have been storing within ourselves for a period of time. On the other hand we might feel overwhelmed as...
by Terri Klass | Feb 11, 2013 | Building Trust, Communication, Influential Leader, Leadership Development, Storytelling
I recently listened to a powerful presentation on global leadership where Sheena Iyengar from the Columbia Business School was interviewed about her vision on the characteristics of a global leader. She stressed the need for an increase in cultivating a new type of...
by Terri Klass | Oct 22, 2012 | Career Development, Coaching, Communication, Influential Leader, Leadership Development, Positive Feedback
In a recent management training program I presented, we explored obstacles to effective coaching sessions. We shared stories of feedback sessions gone wrong. We laughed, we groaned and then we decided to try to understand why some managers and leaders are more...
