by Terri Klass | Sep 29, 2014 | Collaborative Leadership, Communication, Conflict Resolution, Leadership Development, Teams
When my family gets together there are always loud discussions and debates about topics of big concern as well as unimportant nonsense. We are never at a loss for words to share and express, although some of us are more vocal. Opinions and judgments fly around like...
by Terri Klass | Jul 21, 2014 | Communication, Conflict Resolution, Influential Leader, Leadership Development
When I worked for a hospital system, my team was asked to create a customer service training program for all the employees. The workshop was a jumping-off point to help build a culture of caring and respect for the patients, visitors as well as the hospital workers....
by Terri Klass | Jun 2, 2014 | Communication, Influential Leader, Leadership Development, Storytelling, strategic listening
I met an extraordinary leader this week who shared some powerful lessons he learned while being both a father and a bouncer in a bar. This high-energy young man attended one of my Communication workshops and initially seemed a bit unfocused and outspoken. I remember...
by Terri Klass | May 12, 2014 | Communication, Leadership Development, Open-Minded
For the past year I have been working with an organization to help create more accountability and transparency. Each week when I arrive, I am greeted by a warm, smiling face at the front desk. This professional receptionist always makes sure to welcome me by sharing...
by Terri Klass | May 5, 2014 | Communication, Leadership Development, strategic listening
We all do it. We all think we are perfectly capable of listening while finishing up a task or two. We honestly believe that we can process many types of information simultaneously, not focusing on any one in particular. “I am great at multitasking!” “I just don’t have...
by Terri Klass | Apr 7, 2014 | Communication, Empowerment, Influential Leader, Leadership Brand, Storytelling
Like you, my conversations sometimes get away from me. I wish I could have a do-over and tell another person what I truly wanted to express. We don’t want to hurt someone’s feelings or we don’t want to create conflict, so we just rattle off some words that end a...
