by Terri Klass | Jun 29, 2015 | Building Confidence, Career Development, Communication, Empowerment, Gifts and Strengths, Leadership Development
My undergraduate degree was in English and Secondary Education but the teaching market imploded when I was ready to start my career. I learned so much from my education mentors, especially during my student teaching phase. Most of all, I gained a sense of who I was...
by Terri Klass | Apr 6, 2015 | Change Management, Collaborative Leadership, Communication, Inspire, Leadership Development, Management Development, Mentoring, Team Building
Beginning with my MBA days, I have been intrigued with the differences between management and leadership. Since John P. Kotter, retired professor at Harvard Business School, shared his transformative insights about the separate roles that management and leadership...
by Terri Klass | Mar 23, 2015 | Building Trust, Collaborative Leadership, Communication, Empowerment, Influential Leader, Leadership Development, Teams
An energetic but frustrated team leader I worked with recently, had some great ideas but was having a difficult time rallying her troops to see her vision. Her concerns about her team members ranged from: “They are stuck in old routines and patterns.” “They can’t hear...
by Terri Klass | Feb 2, 2015 | Communication, Empowerment, Influential Leader, Leadership Development, leadership qualities
I have worked with so many different types of leaders and each one brings their unique perspective to their leadership. Some leaders are more extroverted and share their messages in a loud, excitable way, while other leaders are more introverted, offering their ideas...
by Terri Klass | Jan 5, 2015 | Coaching, Communication, Conflict Resolution, Leadership Development, Teams
When my youngest daughter was a toddler, she was very sensitive and would cry to express her needs. I was sometimes at a loss for what she wanted or needed from me, which caused me great frustration. I would try to guess what was bothering her and how I could be of...
by Terri Klass | Nov 3, 2014 | Coaching, Communication, Difficult People, Empowerment, Leadership Development, Manager as Coach, strategic listening, Teams
While presenting a training workshop on Coaching and Difficult Conversations this week, several of the dedicated managers asked an important question: “What if I just ignored the problem and worked around the team member?” It seemed that the managers had a lot of...
