by Terri Klass | Dec 2, 2018 | Appreciation, Customer Needs, Leadership Brand
They are so precious to us and yet sometimes leaders make mistakes when working with their customers. Our missteps are not deliberate but often a result of juggling too many projects at the same time. Whether we work within a large organization, on a smaller team or...
by Terri Klass | Mar 25, 2018 | Appreciation, Building Confidence, Coaching, Communication, Compassion, Inspire, Leadership Development, Management Development
Leaders know that their work lives can be very busy and that sometimes means we don’t always think before we speak. It’s not that we deliberately make poor word choices; it’s just that we don’t always weigh how our messages may come across. But words and phrases...
by Terri Klass | Dec 10, 2017 | Appreciation, Career Development, Goal Setting, Influential Leader, Leadership Development, Management Development, Open-Minded
It’s that time of year when leaders from around the globe look at their calendars and realize the end of a hard-fought, sometimes exciting, sometimes scary year is quickly approaching. We may want to stick our heads in the sand and pretend we have more time to...
by Terri Klass | May 28, 2017 | Appreciation, Communication, Core Values, Gifts and Strengths, Influential Leader, Leadership Brand, Leadership Development, leadership qualities
Rituals are important to the survival of any organization as they contribute to the unique culture of a workplace. Rituals can mean honoring our co-workers’ birthdays with cards that everyone signs and a special birthday cake or making Wednesday “Bagel Day” for the...
by Terri Klass | Nov 20, 2016 | Appreciation, Compassion, Generosity, Leadership Development, leadership qualities
At this time of year in the United States we gather with our families and friends to celebrate Thanksgiving. We take stock in all that we are grateful for- both the big and the small wins. The reality is that most of us have also faced challenges during the year and...
by Terri Klass | Oct 4, 2016 | Appreciation, Building Confidence, Generosity, Gifts and Strengths, Leadership Development, Mentoring, Storytelling
I recently shared with one of my daughters a critical realization about my career. I had learned the bulk of my skills and knowledge from a woman I worked for many years ago. She was an extraordinary boss and more importantly, a talented mentor. I had accepted a...
