by Terri Klass | Jul 23, 2013 | Communication, Influential Leader, Leadership Development
When we lead, we know that what someone says is not necessarily what they mean or what they feel. The words that come out of a person’s mouth might not express what they wanted to convey. On top of that, when we listen carefully and look at the individual, we...
by Terri Klass | Apr 28, 2024 | Career Development, Coaching, Core Values, Empowerment, Gifts and Strengths, Leadership Brand, Leadership Coaching, Leadership Development
If you were to ask your colleagues, customers or bosses to describe how you lead, would they be able to paint an accurate picture? Do the people you interact with have a clear understanding of how you might behave in a difficult situation or how you go about reaching...
by Terri Klass | Nov 20, 2022 | Appreciation, Building Culture, Gifts and Strengths, leadership qualities, Team Building
As Thanksgiving approaches in the U.S., many leaders are getting ready for family or friend gatherings. This year people are reconnecting in larger numbers after several years of staying apart due to the unforgiving virus. For some leaders, the regathering is being...
by Terri Klass | Nov 6, 2022 | Building Culture, Building Trust, Coaching, Compassion, leadership qualities, Mentoring, Open-Minded, Team Building
As we keep growing in our careers, leaders continue to find themselves part of many different types of teams. Some teams seem to run smoothly while others can feel fairly dysfunctional. I have worked with both kinds of teams in organizations for many years and have...
by Terri Klass | Sep 19, 2021 | Career Development, Leadership Development, Management Development, Open-Minded, strategic listening
This past week was not one of my best moments during one of our team meetings. The agenda was moving along well until we hit a speed bump and things turned sour. One of my team members shared some information that I was totally not expecting. In a nano-second I...
