We are ready for the biggest annual football game in the United States- the Super Bowl. Food and drinks of all crazy varieties will be served and people will gather to cheer for their favorite team. Everyone seems to have special gear to wear like tee shirts and hats that bear the name of their favorite team. Additionally, the over-the-top advertisements will be analyzed and spoken about for weeks to come. It’s kind of like a national holiday except it’s just another sports game. Or is it really something more profound than we give it credit for?
In a recent leadership workshop comprised of senior leaders of a firm there was so much discussion about the challenges of their team. As with so many other companies, this organization put more focus on taking care of their external clients rather than taking care of its internal team. They thought that as long as the customers seemed happy there was no need to make any adjustments with the team’s direction. Yet it was obvious that these leaders were not functioning as a cohesive group and saw no need to be strong team players.
Leading on a small team or leading on a big team, we are often faced with challenges that we didn’t see coming. All of sudden we recognize that the direction the team is moving is totally off course. In some of my workshops leaders even feel defeated or stuck in the middle of a road with no obvious cross streets to walk down. Then the words start to fly:
“I tried that approach before and it doesn’t work.”
“It’s not our responsibility. Ask the other team.”
“No one cares or values what I am doing. I am just a cog in a wheel.”
For many years organizations have been focusing on ways to increase employee and team member engagement. Study after study pinpoints steps to help our companies cultivate deeper team engagement. According to a recent Gallop poll, only 15% of employees globally are engaged. Perhaps, attempting to improve team engagement isn’t what we should be concentrating on, but rather exploring and developing strategies to elevate the team experience. After all, leaders have been turning over backwards to fuel their customer experience. Maybe it is finally time to move from team engagement to team experience.
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Powerful ways to move from team engagement to
How does your team look these days? Are team members dragging their feet, awaiting a vacation or a day off? Has the routine and workload gotten the better of everyone? Maybe the direction the team is following doesn’t seem to make a lot a sense or support the overall organizational goals. Whatever is happening, it may be time for a shake-up or wake-up. But who will lead the charge to disrupt or challenge the team?
Working with teams for many years, I often hear someone complain about how dysfunctional their team is. Finger pointing is often the way a team communicates when deadlines are missed and team members are frustrated. It’s always someone… Continue reading | 6 Comments