by Terri Klass | Jul 10, 2022 | Communication, Compassion, Creative Leadership, Influential Leader, Leadership Development, Storytelling
It is often said that leadership and influence are one and the same thing. Coaching leaders and presenting leadership development programs for many years has led me to the same conclusion. In fact, it is often not the person with the fanciest title who is the most...
by Terri Klass | Apr 18, 2021 | Collaborative Leadership, Conflict Resolution, Leadership Development, Open-Minded, Problem Solving, Teams, Uncategorized
Partnering with a team recently to find a solution to a complicated challenge was no simple task. At first, it seemed that there was an obvious resolution but as with most complex problems, there was way more involved. Different perspectives and suggestions were...
by Terri Klass | Feb 21, 2021 | Conflict Resolution, Leadership Development, Open-Minded, Problem Solving, strategic listening, Team Building
I knew the team meeting was going to be difficult for some of the members because of the item on the agenda. In the past when this topic came up there was great deal of anger and loud voices chiming in at the same time. Adding to this polarizing issue was conducting...
by Terri Klass | Jul 27, 2020 | Core Values, Customer Needs, Leadership Brand, Open-Minded, strategic listening
Our customers, whether internal or external are our lifeline. We depend upon them to keep our businesses and projects alive and high functioning. They are precious to us and leaders must treat them with respect and dignity. The kicker is that sometimes our customers...
by Terri Klass | Nov 17, 2019 | Leadership Development, Problem Solving
Decision-making is an every day occurrence for all leaders. They are constantly being asked to evaluate one choice against another often without all the facts or information. Navigating through a very ambiguous set of circumstances is the way of the modern workplace....