by Terri Klass | Jun 27, 2021 | Conflict Resolution, Leadership Brand, Leadership Development, Management Development, Open-Minded, Teams
Recently I was drawn into a heated discussion on a team I lead. The interaction took place so quickly that I barely realized what was happening until I had already been sucked in. Information and data were being thrown at me, leaving little room for me to respond to...
by Terri Klass | Mar 7, 2021 | Building Culture, Collaborative Leadership, Influential Leader, Leadership Development, Team Building
Leaders always seem to be in a rush. They are often working against tight deadlines with internal and external customers breathing down their backs. At least this may be the perception of their daily work worlds. I’ve coached leaders who can barely breathe as they...
by Terri Klass | Feb 7, 2021 | Building Culture, Career Development, Collaborative Leadership, Customer Needs, Leadership Development
Many leaders are trying to figure out how to stay focused and positive when their teams and personal life are far from calm. This past week I received a very upsetting phone call from a person within a non-profit I am working with. She poured her heart out to me about...
by Terri Klass | Jan 18, 2021 | Compassion, Core Values, Influential Leader, Leadership Development, strategic listening
Martin Luther King Jr. was a leader with great vision, courage and purpose. He was not afraid to take a risk in order to build a better world for his community. He ultimately believed in the goodness of people even when they made poor choices or carried out wrongful...
by Terri Klass | Nov 1, 2020 | Building Confidence, Building Trust, Influential Leader, Leadership Development
“How do I become a credible leader, that my team members and boss will listen to?” is a question I am often asked when working with leaders. To be influential, leaders first need to establish a high level of credibility in the workplace. One leader I coached had a...