You probably recognize this workplace scenario. The team you’re on is moving along at a clip, accomplishing great outcomes and meeting challenging deadlines. Each team member seems to be working hard and knows what is expected of them. Then one day you notice that projects, files, phone calls or emails are piling up. Co-workers are less inclined to help each other out and start to vent about their workload. Gossip about how certain individuals on the team are not pulling their fair share begins to circulate. The once smoothly run team is derailing with no one in charge to realign it. What’s happening to your previously high performing team?
A leadership crisis is setting in
Being a strong leader involves being an effective relationship builder. To develop meaningful connections with others we need to have the ability to read our own emotions accurately as well as recognize the emotions in our team members, colleagues and networks. In fact, some of us are so unaware of how we may be feeling in a particular situation that it is very difficult to respond appropriately to actions or behaviors we see. And then what happens? We do something or say something that we wish we hadn’t done or said.
Has this ever happened to you? So many of the leaders I partner with face this challenge daily either because they or the… Continue reading | 4 Comments
This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error was that I needed to return the cover (it didn’t fit properly) two days later to that same crazy story. I knew it was fine to bring back the item but what I didn’t know was that the crazy phone store had no cash in the morning. I stupidly paid cash for the cover. I never pay cash. But that day I happened to… Continue reading | 6 Comments
Labels were part of my upbringing. I say that because in my family each child was given a label to describe their abilities or personality. One of us was the baker and dramatic. One of us was pushy and a guitar player. One of us was an ice skater and not an academic. And crazy as it may seem, we lived up to those descriptions. They became us and we became them. It’s a very interesting phenomenon, that if we are told that we should behave or act in a certain way or that we are talented or not so capable, we tend to gravitate towards those depictions. We even create a narrative about who we… Continue reading | 11 Comments
During a recent short out- of- town adventure, my leadership antennae went into high gear. Going into any new local, I am usually very excited and pumped to learn and recharge my batteries. It is a great opportunity to take time to just think and dream and plan. This particular trip involved heavy rains, flooding and thunderstorms. They were relentless and I was at a “beachy” resort. To add to the frustration, nobody at the resort seemed particularly caring or concerned with the needs of their visitors. Except for one amazing maintenance man. A true leader.
When we initially arrived the conversation with an employee at the front desk sounded like this:
“Welcome… Continue reading | 6 Comments