by Terri Klass | Nov 20, 2022 | Appreciation, Building Culture, Gifts and Strengths, leadership qualities, Team Building
As Thanksgiving approaches in the U.S., many leaders are getting ready for family or friend gatherings. This year people are reconnecting in larger numbers after several years of staying apart due to the unforgiving virus. For some leaders, the regathering is being...
by Terri Klass | Sep 19, 2021 | Career Development, Leadership Development, Management Development, Open-Minded, strategic listening
This past week was not one of my best moments during one of our team meetings. The agenda was moving along well until we hit a speed bump and things turned sour. One of my team members shared some information that I was totally not expecting. In a nano-second I...
by Terri Klass | Dec 2, 2018 | Appreciation, Customer Needs, Leadership Brand
They are so precious to us and yet sometimes leaders make mistakes when working with their customers. Our missteps are not deliberate but often a result of juggling too many projects at the same time. Whether we work within a large organization, on a smaller team or...
by Terri Klass | Nov 18, 2018 | Appreciation, Collaborative Leadership, Leadership Development, Team Building
Everything! As the Thanksgiving holiday approaches leaders in the United States are preparing for an onslaught of family visitors, delicious turkey dinners and plenty of personal drama. It can be a stressful time for many of us even if we are excellent time managers...
by Terri Klass | Aug 12, 2018 | Career Development, Change Management, Empowerment, Leadership Development
We leave teams and organizations. We move on from customers or they move on from us. We have conflict with colleagues and bosses. We make imperfect decisions which leads to a delay in a project. Many leaders face these types of situations throughout their career and...