by Terri Klass | May 3, 2020 | Building Trust, Communication, Customer Needs, Dealing With Crises, Leadership Brand, Team Building
Many leaders I speak with, are feeling exhausted and uncertain how long their current situations will last. In fact, each day may bring different emotions to leaders which is completely understandable. Myself included. Some mornings we may wake up feeling exhilarated...
by Terri Klass | Dec 1, 2019 | Career Development, Change Management, Customer Needs, Influential Leader, Leadership Development, Open-Minded
In all of my leadership programs we share our thoughts about what leadership means to each person. It can be thought- provoking listening to each leader’s take on what goes into impactful leadership. We begin the discussion thinking about the leaders we have met along...
by Terri Klass | Jul 21, 2019 | Building Confidence, Career Development, Empowerment, Gifts and Strengths, Leadership Development
There have been so many discussions about the importance of following our passions. For many leaders just identifying what their passion is can be overwhelming or even confusing. After all, what does it mean to have a particular passion about something? Do our...
by Terri Klass | May 5, 2019 | Communication, Customer Needs, Leadership Development
Although leaders connect with customers internally and externally daily, not all customer experiences are equal. In fact, there can be a large disparity in the way our customers feel after they interact with us. Sometimes our customers can walk away sensing that we do...
by Terri Klass | Apr 14, 2019 | Building Confidence, Career Development, Communication, Leadership Development
With so many of our organizations’ hierarchies becoming flatter and flatter the old model of only sharing ideas with our immediate boss, is falling by the wayside. No longer is it looked down upon to speak with our boss’s boss or any colleague in a different...