by Terri Klass | Oct 15, 2017 | Business Development, Career Development, Customer Needs, Leadership Development, Open-Minded
As a leadership skills consultant I am often the one to be sharing a strategy or tip to help leaders grow. It makes sense that as the facilitator of a leadership workshop I roll out beneficial knowledge needed for leaders to advance in their careers. In turn, I attend...
by Terri Klass | Jun 11, 2017 | Creative Leadership, Dealing With Crises, Generosity, Influential Leader, Leadership Development, Problem Solving
During a recent short out- of- town adventure, my leadership antennae went into high gear. Going into any new local, I am usually very excited and pumped to learn and recharge my batteries. It is a great opportunity to take time to just think and dream and plan. This...
by Terri Klass | Sep 25, 2016 | Appreciation, Customer Needs, Leadership Brand, Leadership Development, strategic listening
These past few weeks I have been working with a vendor to set up an online assessment for one of my clients. Although I have administered this assessment for a long time I never dealt with this vendor. I was uneasy at first to connect with a new supplier, but kept...
by Terri Klass | Jun 26, 2016 | Building Trust, Customer Needs, Influential Leader, Leadership Development, Team Building
This past week I had conversations with two extraordinary leaders in the pharmaceutical industry. Both are sales reps and both are very successful for an important reason- their vision of leadership. For some leaders in sales their focus is about sharing the benefits...
by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...