I enjoy watching house makeovers on TV. They always start with a major structural disaster and analyze which remodeling strategies will turn the house into a beautiful home. To make that transformation there is usually a great deal of dreaming, planning, hard work and finally elation. It’s a process that not only takes time but also depends on the expertise and knowledge of the designers and builders.
In a similar way, our teams and organizations sometimes need a makeover. The culprit of the dysfunctional team or institution is often the leadership at all levels. Team members and leaders don’t always recognize the signs of a collapsing leadership strategy. When we are in the… Continue reading | 8 Comments
The sun started to go behind the clouds and it became darker and darker on the beach. I was only sitting in my chair for about an hour. I needed the break and was so looking forward to a morning of calm and rest. Should I ride this unsettled weather out or rethink my day? Should I stay or should I go?
We’ve all been on uneven ground in our personal and professional lives. We know something is no longer working but we are so uncertain how to balance things out. We may ask ourselves:
- Should I stick it out with this team?
- How can I be a more assertive leader?
Most careers are not linear. They don’t begin at an ideal starting point and progress until they land at a dreamy ending. Chances are we will come to many crossroads in our careers that will force us to make an imperfect decision. We may not have all the facts or know how a new position will be viewed in our organizations. We may be moved to an unfamiliar department or asked to work with an undesirable boss or co-worker. It may be necessary to take on additional responsibilities that will totally topple our daily apple cart. Or we may just have to take on tasks that we feel are out of our job requirements and… Continue reading | 4 Comments
For many years I have been partnering with an organization to provide leadership training for many different industries. As with any long-term collaboration, we sometimes disagree or view the customer challenges from different perspectives. If we end up being on opposite pages of thinking, we talk it through to come up with a solution that we both could live with. But recently things started to change. There was a clean sweep of leadership in the organization and before I realized what had happened I started dealing with an entire new group of “names.” I describe the new leaders as “names” because that is all I had to go on. I had no faces to connect… Continue reading | 8 Comments
Recently launching their exceptional new book, Winning Well, Karin Hurt and David Dye share their thoughts in a guest post.
Meet Simon, a call-center director supporting the business customers of a global telecom company. Quality was what mattered most for these valuable customers. So from Simon’s perspective, the new system the company had designed was genius.
Instead of customers typing their service orders in an email for employees to retype into the systems (which almost always contained errors), the customers now had an easy systems interface that would flow through to the backend systems.
The new approach was faster and provided higher quality and an added bonus: It worked on weekends. There was only one… Continue reading | 2 Comments