When things go wrong in our professional lives it usually ends up revolving around a missed target, confusing message or personality clash. All of these unmet expectations point in the exact same direction- a collision with a workplace or customer relationship. The truth is that we all miss deadlines, make mistakes, hear a communication incorrectly and have conflict with others. That’s just human nature and the reality of working. The thing is if we have strong relationships with people in the workplace we can face our challenges constructively and rebound with greater precision and more successful outcomes. But the key is to build deep connections so when we do fall on our faces, we
I recently worked with a leader who had strong technical skills but kept getting stuck on one specific procedure that he performed daily. He possessed all the background needed to master his challenging tasks but repeatedly became overwhelmed when he reached a certain point. He threw his hands up when we spoke:
“I just can’t figure out how to get over this hurdle. I need to learn this step but I have a block. Why can’t someone else just do it?”
As I listened to his frustrations I kept thinking about all his knowledge and abilities. They were all there. What was preventing him from being successful? What was holding him back? He lacked… Continue reading | 8 Comments
Rituals are important to the survival of any organization as they contribute to the unique culture of a workplace. Rituals can mean honoring our co-workers’ birthdays with cards that everyone signs and a special birthday cake or making Wednesday “Bagel Day” for the firm. Some teams embrace the ritual of a monthly Happy Hour to connect with everyone in a less formal setting while other teams support a “Field Day” filled with outdoor activities to get to know one another better. Whatever the ritual, to feel part of our work worlds we honor those routines and behaviors.
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Although I have been a leadership trainer and consultant for many years, I never wanted to be a leadership blogger. It’s not that I don’t enjoy writing, but rather I was uncertain about adding a blog to my weekly commitments. I feared that if I was unable to keep my word to my readers that I would not be credible. Also, I wondered whether I could offer topics that appealed to leaders of all backgrounds and interests. But as I delved into leadership blogging something very fascinating began to happen. I realized that when I shared my stories of leading, other leaders reached out to share theirs with me. I didn’t have to model my blog… Continue reading | 10 Comments
My Problem-Solving workshops always bring a lot of laughter when leaders explore the good and the ugly of challenges they face in their workplaces. It is a great opportunity for participants to take a down and dirty look at ways to overcome roadblocks. In one of the programs we spent a great deal of time working on ways to improve communication flow from customers to team members. Information wasn’t being disseminated effectively so both customers and team members were constantly frustrated. In another organization only a small number of people ended up contributing to a solution and there wasn’t a great deal of buy-in. Although decisions were made, team members often did not utilize… Continue reading | 6 Comments