Category Archives: Teams

Moving From Team Engagement to Team Experience

 

For many years organizations have been focusing on ways to increase employee and team member engagement. Study after study pinpoints steps to help our companies cultivate deeper team engagement. According to a recent Gallop poll, only 15% of employees globally are engaged. Perhaps, attempting to improve team engagement isn’t what we should be concentrating on, but rather exploring and developing strategies to elevate the team experience. After all, leaders have been turning over backwards to fuel their customer experience. Maybe it is finally time to move from team engagement to team experience.

Powerful ways to move from team engagement to team experience:

EVALUATE THE PHYSICAL DESIGN OF THE WORKPLACE

All workspaces are not created equal and that also means that what one team finds comfortable and safe another may not. There are so many new designs in organizations today from choosing a new desk daily to designated cubicles to conference rooms to working remotely. Leaders need to ask their team members if the current workspace configuration is conducive to work productivity, customer connections, relationship building and innovation.

  • How is the noise level? Is it impacting workflow?
  • Are team members spending time collaborating or is the physical space preventing that from happening?
  • Are there quiet places to hold meetings without disturbing others?
  • Are the restrooms clean and located in realistic places?
  • Is there an inviting community room to congregate for coffee and lunch?
  • Are healthy snacks available?

REVISIT CORE VALUES

It’s a helpful exercise for a company to take time and review the values that decisions and actions are based. When everyone knows what the values are and how that impacts their actions, a more enjoyable team experience will occur. Additionally, asking team members how they use the values to drive their behavior and actions with each other and customers can add to the work satisfaction too.

HONOR THE CULTURE OF THE TEAM

Knowing what rituals are important can empower team members to be more active participants and feel more part of the workplace. When people know what work routines are expected they are more likely to fit in and belong and that leads to more fulfilling team experiences. There should never be any secrets to how a day looks with the team including the norms of birthday celebrations and how to work from home. The more team members know about the team customs, the happier and more connected they will feel.

FORM ACCOUNTABILITY PARTNERSHIPS

There’s nothing better for our career growth than having a “buddy” who cheers us on when we are successful but also shares honest feedback when we need to make a change. When teams pair people up to hold each other accountable for projects, actions and decisions, a deep bonding will emerge. That meaningful connection is key to building a positive team experience.

  • Create a formal accountability partnership program where each team member is paired with another team member
  • Explain the importance of providing support and guidance for each accountability partner
  • Set goals and meetings to update each other
  • Be the best cheerleaders for one another

COMMIT TO AN ON-GOING DIALOGUE

To move from simple team engagement to impactful team experience there needs to be a continual discussion on what isn’t working and what is going well. Team members must feel safe to share their input and suggestions and be taken seriously. To build a sustainable team experience means showing respect and value for each team member.

How have you moved from team engagement to team experience? What additional strategies have elevated your team experience?

Would you like help creating a team experience? 

Five Leadership Traits In A Free Workplace

Independence Day is upon us in the United States and many will celebrate with fireworks, social gatherings and plenty of barbecued food. It is a joyous time as we honor those who helped create a country of freedom and choice. Along with having the many opportunities, comes a great deal of responsibility and expectation. We need to be open to different points of view and be willing to hear all sides of an issue before declaring our stand. But what is most fascinating about this process is that once you actually behave this way, it becomes a way of life naturally.

The same is true for any team or organization. When individuals embrace a free… Continue reading | 4 Comments

Seven Ways To Overcome An Imploding Team

pic for imploding team

Have you checked out the general health of your team lately? Does it seem that team members are dragging and projects aren’t as vibrant as they use to be? Maybe there are more bottlenecks popping up preventing a dynamic flow of information. Are some team members very engaged while others never step up to take on new responsibilities?

In some of my recent leadership workshops leaders shared that they are facing some steep hurdles that are derailing team performance and growth. When we first began to identify what might be causing some of these imbalances, it was easy to just blame others for not caring. But as we delved deeper real issues… Continue reading | 8 Comments

Lessons My Father Taught Me About Empowered Leadership

Scan 151720003-pic of dad

This past weekend was Father’s Day and a day that I often think about my father. A father-daughter relationship can be quite complicated but one that often sets the tone for a daughter’s perception of herself. As the years go by and my dad is no longer here to share his words, I realize how important the lessons were that he taught me. The guidance he gave me throughout my life stands with me today and has steered me to being an empowered leader.

Here is what my father taught me:

1. TRUST YOURSELF

My father always followed the path he thought made the most sense to him. He honored his decision-making… Continue reading | 4 Comments

Are Leaders Getting More Risk Adverse?

Team

My leadership programs this week were vibrant with great fun, laughter, learning and connecting. The participants were eager to grab some new skills for their leadership toolbox while sharing their knowledge and experiences. As they worked on some of their department challenges, something that I hadn’t seen recently emerged. Discussion after discussion sounded like this:

“When we can’t solve our problem, we just give it to our boss.”

“We have little control over changing it, so we might as well just work with it.”

“We have some great ideas to improve the process, but we don’t think anyone will listen to us.”

Not a great mindset for innovation or change. Were these talented individuals really… Continue reading | 6 Comments