Category Archives: Problem Solving

Six Ways Leaders Can Develop Grit

I recently worked with a leader who had strong technical skills but kept getting stuck on one specific procedure that he performed daily. He possessed all the background needed to master his challenging tasks but repeatedly became overwhelmed when he reached a certain point. He threw his hands up when we spoke:

“I just can’t figure out how to get over this hurdle. I need to learn this step but I have a block. Why can’t someone else just do it?”

As I listened to his frustrations I kept thinking about all his knowledge and abilities. They were all there. What was preventing him from being successful? What was holding him back? He lacked… Continue reading | 8 Comments

Five Leadership Approaches To Wake-Up A Team

How does your team look these days? Are team members dragging their feet, awaiting a vacation or a day off? Has the routine and workload gotten the better of everyone? Maybe the direction the team is following doesn’t seem to make a lot a sense or support the overall organizational goals. Whatever is happening, it may be time for a shake-up or wake-up. But who will lead the charge to disrupt or challenge the team?

Working with teams for many years, I often hear someone complain about how dysfunctional their team is. Finger pointing is often the way a team communicates when deadlines are missed and team members are frustrated. It’s always someone… Continue reading | 6 Comments

Hit Your Creativity Button To Delight Customers

During a recent short out- of- town adventure, my leadership antennae went into high gear. Going into any new local, I am usually very excited and pumped to learn and recharge my batteries. It is a great opportunity to take time to just think and dream and plan. This particular trip involved heavy rains, flooding and thunderstorms. They were relentless and I was at a “beachy” resort. To add to the frustration, nobody at the resort seemed particularly caring or concerned with the needs of their visitors. Except for one amazing maintenance man. A true leader.

 When we initially arrived the conversation with an employee at the front desk sounded like this:

“Welcome… Continue reading | 6 Comments

Unravel Your Leadership To Soar

My Problem-Solving workshops always bring a lot of laughter when leaders explore the good and the ugly of challenges they face in their workplaces. It is a great opportunity for participants to take a down and dirty look at ways to overcome roadblocks. In one of the programs we spent a great deal of time working on ways to improve communication flow from customers to team members. Information wasn’t being disseminated effectively so both customers and team members were constantly frustrated. In another organization only a small number of people ended up contributing to a solution and there wasn’t a great deal of buy-in. Although decisions were made, team members often did not utilize… Continue reading | 6 Comments

Five Things Leaders Gain When They Stop Blaming

 

At the end of all my workshops, I always go around the room and ask what one thing each participant took away from the program. It is a great way for people to identify what they felt was valuable and what actions they may want to take to help them grow their leadership. This week was no exception and one brave individual shared:

“ I realized for the first time that I too was contributing to the problem. It wasn’t only the other departments who were causing the issues.”

“Wow!” I responded. “That was pretty incredible for you to admit.”

How many times have we blamed someone else for creating an obstacle when we… Continue reading | 8 Comments